Praxis activity overview

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Dials—Total in selected period

Human contacts—Across preprocessed metric rows

Appointments—Bookings in selected period

Dedicated hours—AOD team hours less lunch

Historical performance

Campaign trends

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Calling lists

Attempts and progress

Bars count unique primary phone numbers across all records. Completion counts records; records already attempted can still be incomplete. This is an all-time snapshot, independent of date, service and team filters, not a live dialable count.

Team performance

Agent metrics

Scheduled outcomes

Appointments

Actions

Interaction detail

Calls

Per-hour trends divide each day’s dials, contacts, or appointments by AOD hours. Conversion is appointments divided by human contacts. Appointment times are shown as stored wall-clock values.

Totals—

Per hour—

Praxis AOD time—

Graph points

Date	Totals	Per hour